Applying for a Listing
Is there a charge for my listing?
What category do I belong in?
What kind of references are you looking for?
Instead of references, can I send call sheets or contracts?
For how many categories can I apply?
How long until my application is processed?
I was told my application was accepted. Why isn’t it online yet?
My application was rejected. Can I get a refund?
Current Listees
I am in LA 411. Can I be automatically added to NY 411 (or vice versa)?
I requested a change to my listing today. Why isn’t it online yet?
Why can’t I get a certain description in my listing?
I recently changed my business name. Why am I being asked to provide a business license?
How do I make changes to my listing?
Is there a charge to make changes to my listing?
I want to be listed in additional categories. Do I have to re-apply?
What is the update deadline for the next book?
Online Update System
How do I start using the new update system?
After I log in I see several listings of mine. What do I do?
How do I make changes?
What do I do when I’m done making changes?
What if I don’t need to make any changes to my listing?
Other Inquiries
How much does it cost to advertise?
How much does the book cost?
How can I buy a copy of the book?
My question still hasn't been answered. What do I do now?
Applying for a Listing
Is there a charge for my listing?
No, listings are free. However, there is a one-time application fee of $200 for the first category in which I wish to be listed, and $50 for each additional category thereafter.
How do I know if I’m qualified for a certain category?
Generally, you are qualified if you can provide three recent references for production work covered in that category and/or your company is located in the area the book serves.
What category do I belong in?
If you are unsure of where you or your company belongs, check the specific category requirements for descriptions of companies and individuals that we allow in each category.
What kind of references are you looking for?
Names and contact information of three people for whom you have worked in the past 12 months. The work must be covered under the category for which you are applying. Lists of friends, vendors or co-workers are not acceptable.
Instead of references, can I send call sheets or contracts?
Sometimes. Call sheets are acceptable only for individual applicants such as crew members. Production companies should not send over call sheets that they themselves created. Contracts are fine only when they are for services that you and your company rendered. Do not send contracts for your vendors or others whom you have paid. Invoices are not accepted Keep in mind that the point of all this is to prove that someone has paid you to do production work, not the other way around. Again, this is for work done in the past 12 months.
For how many categories can I apply?
You are allowed to apply for up to five categories.
How long until my application is processed?
411 will process your application as quickly as possible. During update season, this may take upwards of several weeks. Please be patient.
I was told my application was accepted. Why isn’t it online yet?
Listings may take up to five days to appear online. If your listing fails to appear after that time, please contact us.
My application was rejected. Can I get a refund?
No. Application fees are non-refundable.
Current Listees
I am in LA 411. Can I be automatically added to NY 411 (or vice versa)?
No. A separate application must be submitted for each 411 directory you wish to be listed in.
I requested a change to my listing today. Why isn’t it online yet?
All changes are subject to editorial review or revision. Please allow us up to 10 business days to review your submitted changes. Not all requests are guaranteed approval.
Why can’t I get a certain description in my listing?
In the interest of fairness to all listees, as well as usefulness of the book to our readers, 411 Publishing can not allow every request for a description. Descriptions are left to the review of our editorial department.
I recently changed my business name. Why am I being asked to provide a business license?
For reasons of legality and fairness to all our listees, we only list companies by their actual business name. Therefore, you may be asked to provide a copy of your state/city business license to confirm your name.
How do I make changes to my listing?
Go to your online listing and click the “Update Listing” link and follow instructions thereafter. If that doesn’t work, e-mail your requested change to bryan.cuprill@reedbusiness.com.
Is there a charge to make changes to my listing?
No. There is no charge to make a change to your listing.
I want to be listed in additional categories. Do I have to re-apply?
Yes. A separate application must be submitted for each category you wish to be listed in.
What is the update deadline for the next book?
The deadline to update your information is July 25, 2008.
Any changes received after this date are not guaranteed to be reflected in the 2009 print edition of LA 411, however your listing will still be updated on our site. Please note this update pertains to your basic free listing information only. To make changes to any enhanced listing info or online ads, please notify your sales rep.
Online Update System
How do I start using the new update system?
- Go to www.LA411.com and do a search for your company.
- Click on your listing.
- On your listing page, click the “Update Listing” button to the right of your info.
- You will then be prompted to enter a user name and password.
Your user name is the email address you've provided us with for updating purposes. If you are unsure of what your user name is, please email us at 411update@411publishing.com and we'll be happy to assist you.
In order to obtain your password, click on the “Forgot Password” link and enter your user name email address. Your password will be sent to you in an email. After you log in with this password you may be prompted to change it.
Once you’ve logged in, you can begin reviewing and updating your listing information using the grey tabs at the top of the page. For a detailed explanation of any part of the new system click on the “Help” link in the upper right hand corner.
After I log in I see several listings of mine. What do I do?
If you have multiple listings in our directory, each one must be managed individually. Click on any one of your listings and click “Submit”. Just remember that any changes you make to one listing will not be applied to all. If your main phone number changes, for example, make sure you change it in each of your listings separately.
How do I make changes?
Just click on the tab that pertains to the information you’d like to review. Make your changes and click the Save button where applicable. You can reference what your listing currently looks like on our site by my clicking “Go to My Dashboard” under the quick links on the right. You may also preview what your changes will look like by clicking “Preview My Changes”.
What do I do when I’m done making changes?
Click the red “Finished?...” link to return you to your main dashboard page. Then click the orange “Submit All Pending Items For Approval” button. Please note: If you do not click the submit button, your changes will be saved for you to review/revise at a later date, but will not be sent to the 411 staff.
What if I don’t need to make any changes to my listing?
If everything looks correct, please click the red "No Changes" button at the bottom of the Quick Links on the right-hand side of the page. You can also email us at 411update@411publishing.com to let us know. This confirmation from you is important — if we don’t hear from you, your listing is subject to removal.
Other Inquiries
How much does it cost to advertise?
Please see the advertising information or contact the sales department for more information.
How much does the book cost?
NY 411: $59
LA 411: $79
How can I buy a copy of the book?
Books can be purchased through various bookstores, both online and brick and mortar, as well as through our 411 store.
My question still hasn't been answered. What do I do now?
Contact us.
